Visitors to our website are required to accept the following terms and conditions in return for the information given to them on this website.
Derwent Valley On Demand is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. Derwent Valley On DEmand collects information from our users at several different points on our website.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
We do not ask for sensitive information such as credit card numbers online.
We do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, billing or customer services) are granted access to personally identifiable information.
If you have any questions about the security at our website, you can contact us here.
Derwent Valley On Demand does not share any information we receive from this website with any third party sources.
We may send the user site and service announcement updates. Customers are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Derwent Valley On Demand is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
Derwent Valley On Demand may change this Policy statement from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This current Policy Statement is effective from 11/05/18.
The lawful bases under which we collect and use your data
We require your clear and unambiguous consent to process your data if you sign up to our newsletter. From time to time we may ask you to restate your consent. If you are working with Derwent Valley On Demand as a volunteer, secondee, supplier or other business contact, then we require your data in order to fulfil our legitimate interests (contacting you regarding internal meetings, research projects, events and other activities in fulfilment of our purpose of highlighting and improving Employee Engagement).
If you are working with Derwent Valley On Demand under a formal contract or agreement, then we require your data on a contract basis.
We may collect the following information:
What we do with the information we gather
Data Protection and Confidentiality Policy
Derwent Valley On Demand needs to process certain types of personal data about the data subjects who come into contact with it in order to carry out its work. This personal data must be collected and dealt with appropriately - whether on paper, in a computer, or recorded using other media - and there are safeguards to ensure this personal data under the EU’s General Data Protection Regulation (henceforth GDPR).
Derwent Valley On Demand regards the lawful, fair and transparent treatment of personal data as very important to successful working, and to maintaining the confidence of those with whom we deal. Derwent Valley On Demand intends to ensure that personal information is treated lawfully and correctly.
To this end Derwent Valley On Demand will adhere to the principles of data protection, as detailed in the GDPR.
Specifically, the principles require that personal data is:
(a) processed lawfully, fairly and in a transparent manner in relation to individuals;
(b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be incompatible with the initial purposes;
(c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
(e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals;
(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
Article 5(2) of the GDPF requires that ‘the controller shall be responsible
Derwent Valley On Demand takes seriously any expression of dissatisfaction regarding service we have provided and view complaints as a positive opportunity to think through and address problems. This document sets out Derwent Valley On Demand’s complaint procedure which reflects the values with which we operate to ensure we are alerted to problems, can offer redress for any substantiated complaint and revise practices in response to the feedback received.
A complaint does not have to be written, it may be made in person, over the phone or by email. In the event of a complaint being received the following procedure should be followed;
Details of the complaint must be passed to an appropriate Trustee, or if the complaint directly refers to them, it should be passed to the Chair. The complainant must be informed who is dealing with the complaint and when they will receive a response. Where the complaint is made by telephone, full details must be taken.
It is the responsibility of the person dealing with the complaint to fully investigate the complaint. This may include discussing the situation with the worker or volunteer involved (if appropriate) and/or contacting the complainant for further information.
Basic information about the complaint must be recorded on a Complaint Form and a substantive response, in whatever format the complaint has requested, produced within 5 working days. A copy of this response should also be kept with the Complaint Form.
The response must offer the complainant a further review if they remain dissatisfied, and where the complaint is justified, an apology and details of what action Derwent Valley On Demand will take to rectify the situation.
Every 12 months the Board of Trustees must review all complaints received and identify any trends emerging. The report will be passed to the chairperson for presentation at the next Board of Trustees meeting.
The procedure set out in the steps below does not address complaints made by workers (dealt with through grievance and disciplinary procedures). The Board of Trustees will ensure that all complaints are investigated and if upheld, redress will be made.
Where the complaint is against the Chair of the Board of Trustees, the same procedure will be followed but with the Vice-Chair substituting for the Chair role at all stages.
This policy only addresses complaints which concern the services offered by Derwent Valley On Demand and/or the way in which people are treated. However, a record may be kept of other verbal dissatisfaction